F&F Distribuidora de Medicamentos is part of Grupo União Química Farmacêutica, one of Brazil’s largest pharmaceutical groups. The distributor’s operation required a local technical support partner capable of working within the strict compliance policies of corporate IT, centralized in Brasília, without compromising operational continuity.
Challenge
Maintain the IT infrastructure of a pharmaceutical distributor in full operation, respecting network restrictions, corporate security policies and compliance standards defined by headquarters, with agile local response capability and no conflict with central IT directives.
What Cubo9 did
We acted as F&F’s local technical arm for 10 years, executing: network asset installation, configuration and replacement; notebook and workstation setup and support; label and barcode printer installation and maintenance (Zebra); user network support, all aligned with União Química’s security and compliance policies.
Result
IT operation maintained continuously and without incidents for 10 years, with high satisfaction from the local team, fully respecting corporate group standards. The partnership ended in 2022 by Cubo9’s strategic decision to discontinue its on-site technical support arm and focus on software development.