Project delivery is the beginning, not the end. Systems in production face incidents, need updates, grow beyond what was planned and require continuous evolution. Most software companies deliver and disappear. Cubo9 stays. We manage critical systems in production with SLA, monitoring and real technical accountability — because staying is what has defined us from the start.
What’s included
- Contractually defined SLA: response and resolution times for critical, medium and low incidents
- Continuous monitoring of uptime, performance, errors and security — with alerts before the problem reaches users
- Managed updates: WordPress core, plugins, dependencies and infrastructure — without production breakage risk
- Automated backups with retention policy and tested recovery procedure
- Evolution roadmap: quarterly improvement planning with business impact prioritization
- Monthly report: technical summary of incidents, uptime, preventive actions and next steps
How the process works
Onboarding starts with a full environment audit: infrastructure, code, integrations, backups and security configurations. From there, Cubo9 takes technical ownership of the system — with a priority support channel, monthly alignment meeting and living documentation kept up to date. You focus on the business; Cubo9 takes care of the system.
Why Cubo9
Nobody maintains a system better than the team that built it. Cubo9 knows every architecture decision, every integration and every fragile point of the systems it manages — because in most cases it was the one that developed them. This eliminates knowledge transfer cost and drastically reduces incident response time.
Who it’s ideal for
Companies that depend on critical digital systems to operate — and cannot afford to be left without specialized support when something fails. Groups with multiple portals or platforms. Businesses that have already suffered from vendors who delivered and disappeared. And any company that wants to turn system maintenance into a competitive advantage — not a headache.